At jillivo Casino, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe for every Filipino player on jillivo.vip.
Six core principles that guide how jillivo handles your personal information
Every piece of data transmitted between your device and jillivo.vip is protected by industry-standard 256-bit SSL encryption — the same level used by major Philippine banks.
jillivo will never sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve your jillivo experience.
jillivo collects only the data necessary to provide its services, comply with legal obligations, and keep your account secure. We don't collect data for the sake of it.
You have the right to access, correct, or request deletion of your personal data at any time. jillivo makes it straightforward to exercise your data rights.
jillivo retains your data only for as long as necessary to fulfill the purposes described in this policy or as required by Philippine law and gaming regulations.
In the unlikely event of a data breach affecting your personal information, jillivo will notify affected players promptly and take immediate steps to contain and remediate the incident.
1.1 This Privacy Policy applies to all personal information collected by jillivo through jillivo.vip, including information collected during account registration, gameplay, deposits and withdrawals, customer support interactions, and any other use of jillivo's services.
1.2 jillivo is committed to handling your personal information responsibly and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
1.3 This Privacy Policy should be read alongside jillivo's Terms & Conditions, which are available at jillivo.vip/terms-conditions. By registering for a jillivo account or using any jillivo service, you acknowledge that you have read and understood this Privacy Policy.
1.4 If you have any questions about how jillivo handles your personal data, please contact our Data Privacy Officer using the contact details provided in Section 14 of this policy.
When you register for a jillivo account or use jillivo's services, you may provide the following categories of personal information:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government ID number | Registration, KYC verification |
| Contact Data | Email address, Philippine mobile number, home address | Registration, account updates |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) | Deposits, withdrawals, KYC |
| Account Data | Username, password (hashed), account preferences, transaction history | Registration, ongoing use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
When you access jillivo.vip, certain technical information is collected automatically through cookies and similar technologies:
jillivo may receive personal information about you from third parties in limited circumstances, including:
jillivo uses your personal data for the following purposes:
jillivo processes your personal data on the following legal bases under the Data Privacy Act of 2012:
jillivo shares personal data with carefully selected third-party service providers who assist in operating jillivo.vip. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, game software suppliers, cloud hosting providers, and customer support platforms. All service providers are contractually required to process your data only on jillivo's instructions and to maintain appropriate security standards.
jillivo may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable Philippine law, a valid court order, or gaming licensing obligations. This includes disclosures to PAGCOR (Philippine Amusement and Gaming Corporation) and the Anti-Money Laundering Council (AMLC) where legally mandated.
In the event of a merger, acquisition, or sale of all or part of jillivo's business, your personal data may be transferred to the acquiring entity as part of that transaction. jillivo will notify affected players of any such transfer and the privacy practices of the acquiring entity before the transfer takes effect.
jillivo does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data is not a product at jillivo.
Cookies are small text files placed on your device when you visit jillivo.vip. They help jillivo recognize your device, remember your preferences, keep your session active, and analyze how you use the platform.
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of jillivo.vip. Essential cookies cannot be disabled as they are necessary for the platform to operate.
7.1 jillivo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
7.2 While jillivo takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You also play an important role in keeping your account safe — please use a strong, unique password for your jillivo account and never share your login credentials with anyone.
8.1 jillivo retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and gaming regulations. Specifically:
8.2 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jillivo will securely delete or anonymize the data.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jillivo:
To exercise any of these rights, please contact jillivo's Data Privacy Officer using the contact details in Section 14. jillivo will respond to all data rights requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.
10.1 jillivo's services are strictly intended for adults aged 21 years and above. jillivo does not knowingly collect personal data from individuals under the age of 21.
10.2 jillivo employs age verification measures during registration and KYC processes to prevent underage individuals from accessing its services. If jillivo discovers that personal data has been collected from a person under 21 years of age, the associated account will be immediately closed and all data will be deleted, except where retention is required by law.
10.3 If you believe that a minor may have registered on jillivo.vip, please contact jillivo's support team immediately so that appropriate action can be taken.
11.1 jillivo's primary operations and data storage are based in the Philippines. However, some of jillivo's service providers (such as cloud hosting and game software providers) may process data in other countries.
11.2 Where personal data is transferred outside the Philippines, jillivo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual data protection clauses, adequacy decisions, or other legally recognized transfer mechanisms.
11.3 By using jillivo's services, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of jillivo's services, subject to the safeguards described above.
12.1 jillivo.vip may contain links to third-party websites or services (for example, payment provider portals). jillivo is not responsible for the privacy practices of these third-party sites and encourages you to review their privacy policies before providing any personal information.
12.2 The inclusion of a link to a third-party site on jillivo.vip does not constitute an endorsement of that site or its privacy practices by jillivo.
13.1 jillivo reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page.
13.2 Where changes are material, jillivo will notify registered players via email or a prominent notice on jillivo.vip prior to the changes taking effect. Your continued use of jillivo's services after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
13.3 jillivo encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected.
If you have any questions, concerns, or requests relating to this Privacy Policy or jillivo's handling of your personal data, please contact our Data Privacy Officer:
jillivo's support team includes Filipino-speaking agents ready to assist players from Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines with any privacy-related concerns.
Your data is safe with us. Join thousands of Filipino players who trust jillivo for secure, fair, and exciting online gaming. Must be 21 or older to play.
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